DELIVERIES INTRODUCTION

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website. This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

DELIVERY METHODS

At ceckout you will be able to select from one of the following delivery methods subject to your delivery address;

UK

Free Delivery (3-5 working days) [If basket value is over £70.00]

Standard Delivery (3-5 working days)

Express Delivery (1-2 working day)

Saturday Delivery (Saturday delivery)

EUROPE

Standard Delivery (3-5 working days)

Express Delivery (1-2 working day)

NORTH AMERICA

Standard Delivery (10-14 working days)

Express Delivery (5-7 working day)

SOUTH AMERICA

Standard Delivery (5-7 working days)

Express Delivery (2-3 working day)

ASIA

Standard Delivery (5-7 working days)

Express Delivery (2-3 working day)

AUSTRALASIA

Standard Delivery (5-7 working days)

Express Delivery (2-3 working day)

AFRICA

Standard Delivery (5-7 working days)

Express Delivery (2-3 working day)

REST OF THE WORLD

Standard Delivery (5-7 working days)

Express Delivery (2-3 working day)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Delivery method Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method Charges:

Delivery method Charges;

UK

Free Delivery (3-5 working days) [If basket value is over £70.00]

Standard Delivery (3-5 working days) £4.99

Express Delivery (1-2 working day) £6.99

Saturday Delivery (Saturday delivery) £8.99

EUROPE

Standard Delivery (3-5 working days) £11.99

Express Delivery (1-2 working day) £14.99

NORTH AMERICA

Standard Delivery (3-5 working days) £19.99

Express Delivery (1-2 working day) £29.99

SOUTH AMERICA

Standard Delivery (5-7 working days) £29.99

Express Delivery (2-3 working day) £39.99

ASIA

Standard Delivery (5-7 working days) £29.99

Express Delivery (2-3 working day) £39.99

AUSTRALASIA

Standard Delivery (5-7 working days) £29.99

Express Delivery (2-3 working day) £39.99

AFRICA

Standard Delivery (5-7 working days) £29.99

Express Delivery (2-3 working day) £39.99

REST OF THE WORLD

Standard Delivery (5-7 working days) £29.99

Express Delivery (2-3 working day) £39.99

* Orders after 1pm will be processed on the next working day.

* Free Standard Delivery on all orders over £70.00 placed before 1pm Monday-Thursday. Friday orders are dispatched same day but might not arrive until Monday.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed..

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to support@lololondon.co.uk or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

You provided the wrong address for delivery.

There is a mistake in the address for delivery that was provided.

The address for delivery is not reasonably accessible.

The address for delivery cannot safely be accessed.

Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our customers world wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

We receive the returned product within 14 days following the date of delivery of the product

The returned product is unused, in its original packaging, with any labels still attached, and

Otherwise in a condition enabling us to sell the product as new

You comply with the returns procedure set out below; and

None of the exclusions set out below apply.

SALE ITEMS

Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

Please return goods via post/courier, please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation for the value of the contents) or a delivery service, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Please email your order number to support@lololondon.co.uk for our returns address.

Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights. Please note that all international returned shipments are at the customers own expense.

EXCLUSIONS

The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

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We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our email address is support@lololondon.co.uk